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Order Management System (OMS)

Order Management System (OMS)

Fulfillment Solution

Order Management System (OMS)

Order Management System and Features to Boost Sales

If you sell online across multiple channels, managing orders from each sales channel effectively is crucial. Utilizing an Order Management System (OMS) ensures accurate, fast, and efficient order processing, as each channel has its own unique selling methods. 

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What is OMS (Order Management System)?

An Order Management System (OMS) is software that helps manage sales and orders efficiently within a single system. When the system receives an order via API, it processes the order sequentially, prioritizing SLA/FFR requirements. The system then distributes the information to various stages to prepare the order for on-time delivery.

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What are the benefits of an OMS (Order Management System)?

A well-designed Order Management System (OMS) facilitates various tasks and enables stores to analyze customer behavior and interests in detail. This allows businesses to meet customer needs more effectively, ensuring a smooth and efficient sales process.

A well-designed Order Management System (OMS) facilitates various tasks and enables stores to analyze customer behavior and interests in detail. This allows businesses to meet customer needs more effectively, ensuring a smooth and efficient sales process.

OMS Features of MyCloud

OMS Features of MyCloud

We provide an OMS that integrates Order Management System and Warehouse Management System into a single platform. It allows for both automated and manual order management, ensuring accuracy and efficiency in handling orders.

  • Manage orders from multiple sales channels in one place.
  • The system automatically updates inventory across all channels every 3 minutes.
  • Data synchronization allows for inventory comparison and order adjustments via the OMS.
  • Manage orders in compliance with FFR or SLA requirements for each sales channel.
  • The OMS works seamlessly with the WMS, enhancing operational efficiency.
  • Operates with a barcode system at every step, reducing errors.
  • Verify packing accuracy with CCTV cameras installed at every packing station.

BENEFIT

How Does MyCloud OMS Help You Manage Orders Better?

MyCloud OMS streamlines order management with sales-supporting features, driving increased sales and profits, reducing costs, and eliminating excess inventory.

Promotion Automation

Easily manage giveaways and promotions with just a few clicks.
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Virtual Bundle

Create virtual product bundles without taking up storage space.
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SLA/FFR

Manage orders according to SLA and FFR requirements of each platform.
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LIVE

Seamlessly capture orders from live sessions without missing a single sale.
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Chat Commerce

Simplify sales by receiving orders directly through chat.
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Sale Page

A sales-support website that integrates stock management with a single click.
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Line Notification

Get real-time warehouse management updates sent directly to your Line account.
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Re-Check Packing

Verify packing accuracy through CCTV, categorized by order.
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Frequently Asked Questions About OMS

Order Management refers to the process of managing the purchase of goods and services, covering every step from when a customer places an order to the final delivery. It involves multiple complex steps, as each stage has its own details and potential challenges. The process can vary across organizations.

When running a business, many entrepreneurs face common issues, such as missed orders, inaccurate inventory data, or sending incorrect products to customers. While these might not seem like major issues, they can lead to customer dissatisfaction and harm the company’s reputation.

To address these challenges and minimize errors in order management, systems like the Order Management System (OMS) have been developed. OMS simplifies the process, reduces errors, and ensures a smoother workflow.

  • Promotion Automation :  Manage various types of promotions, giveaways, and free gifts effortlessly.
  • Virtual Bundle : Create virtual product bundles without taking up storage space, increasing sales opportunities and product value while reducing costs for market testing.
  • Sale Page : A sales-support website that connects inventory with the system and manages orders at every step, all from a single page.
  • SLA/FFR Management (Service Level Agreement/Fast Fulfillment Rate): Ensure timely order processing in line with SLA/FFR requirements for each platform, even during peak campaigns or high order volumes.
  • LIVE : Automatically capture orders from live sessions on Facebook LIVE, Instagram LIVE, and TikTok LIVE without missing a single sale. Use a unified inventory for all channels, with instant order confirmation sent to buyers.
  • Chat Commerce : Simplify sales by summarizing orders via chat, automating payment verification, and sending orders directly to MyCloud’s warehouse.
  • Line Notification : Receive instant notifications in your Line account about activities completed in the warehouse for your store.
  • Re-Check Packing : Verify order or packing accuracy via CCTV at the packing table, categorized by order. Use this footage to confirm with customers or provide evidence for logistics partners.

If you are a MyCloud Fulfillment customer and encounter any issues or have questions about using the Order Management System, you can report the issue to your account manager or contact Customer Service. Our team will promptly address the issue and resolve it as quickly as possible.